Secret Shop Service
Martin Staffing Solutions also provides
a Secret Shop Service for our clients in the Property Management field. We perform complete shop reports beginning
with the phone presentation all the way through to the follow up.
Our shop reports are customized to match
each clients needs. We gather the information needed to assist you in evaluating the leasing and customer service skills
of your community's on site staff.
Can your on site staff do more to maximize the closing ratio at your communities? Shop
them and find out! This will allow you to focus training on the areas that need it most, fine tune the leasing skills
of your staff, and maximize your marketing dollars.
- Phone
presentation
- Converting calls into traffic
- Meet and greet
- Information gathering
- Effective listening skills
- Community presentation
- Feature and benefit selling
- Customer service
- Closing skills
- Follow up
- Fair Housing
